![]() When asked, click End process to confirm. Select each Acronis process and click End Process (Windows 7) or End task (Windows 8, 10) to terminate it.(!) If the Description column is not visible, right-click on any column header, click Select columns in the drop-down menu and select Description column from the list of available columns. Acronis processes' description start with the letter "A". Click on the Description column to sort the processes list by process description alphabetically, from A to Z.If you do not see any tabs, click More details in the Task Manager. Windows 8 and 10 users: click to the Details tab.Windows 7 users: click on the Processes tab.Switch to the tab with the list of running Windows processes:.Right-click each Acronis service and select Stop.Acronis services' description start with the letter "A". Click on the Description column to sort the services list by service description alphabetically, from A to Z.Open Windows Task Manager: press a key combination Ctrl+Shift+Escape.Click here to see how if you are using Acronis True Image. Click here to see how if you are using Acronis Cyber Protect Home Office. Temporarily disable the self-protection feature of Acronis Active Protection.If there is any problem with that, skip to the next step. Stop or pause any active tasks: backups/restore/disk cloning/archiving/synchronization.The article does not apply to any problem observed in the bootable media environment. Instructions from this article apply only to issues within a Windows operating system. The methods described on this page go from a quick database cache refresh, that does not require backup tasks reconfiguration afterwards, to applying a special cleanup tool used in cases when neither repair nor uninstallation works. program silently does not launch, no errors are displayed (GUI is not showing up at program's startup).backup task is shown as "queued" when no other task is running.unexpected prompts for items listed above while using the program within Windows.various errors telling that a certain device, path, folder, file, backup, volume, version were not found or could not be accessed.the error "Cannot create database" at program startup. ![]() The list of symptoms when it can help includes, but is not limited to: This article describes troubleshooting techniques that can be used to resolve/workaround a number of issues with Acronis True Image software, caused by outdated, damaged or missing parts of the software settings and executable files. ![]()
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